1. Canceling a subscription
Organization owners and admins can cancel a paid workspace subscription at any time from Settings → Plan & Access inside CloudSlash Horizon, or by emailing support@devilabs.dev from the billing owner's address. Cancellation stops future recurring charges while preserving full Pro features until the end of your current paid billing period, after which the workspace automatically transitions to Starter tier limits.
2. Refund eligibility
If you experience a billing error or technical issue that prevents you from using Horizon Pro, contact support@devilabs.dev within 14 days of the charge with your workspace ID and invoice reference. We review requests promptly and issue full or pro-rated refunds for duplicate charges or verified service disruptions. Unused monthly scan quotas on active subscriptions are non-refundable.
3. Enterprise & commercial agreements
Annual Enterprise subscriptions, VPC deployments, and AGPLv3 commercial license exemptions are governed by the payment and termination terms specified in your executed order form with DeviLabs.